Frequently Asked Questions

Find quick answers to common questions about our cookies, ordering, shipping, and more.

Are your cookies alcoholic?

Nope, no hangovers here! While we use real spirits for authentic flavors, the alcohol burns off in the baking process. It's like cooking with wine or purchasing your favorite vodka sauce.

What's your return/refund policy?

We don't accept returns. Store credit or replacements may be provided for cookies that arrive damaged, on a case by case basis. Please reach out to us with any issues with your order so we can try to make it right. Gift cards are final sale.

Do you take custom orders?

Yes! We'd love to be part of your next celebration or corporate event. Custom orders require a 50 cookie minimum, please email hello@roycereign.com and let us know how we can help.

When can I expect my cookies to arrive?

We ship Mon-Wed to try to avoid any delays over the weekend. Orders placed Sun-Wed at noon CST will ship that week. Thurs-Sat orders will ship the following week. 

How long will my cookies last?

3 weeks. We use fresh, top-notch ingredients without preservatives to provide you with a quality cookie. If you aren't going to eat your cookies in that time, pop them in the freezer and pull them out 2-3 hours before you're ready to enjoy.

What about allergies?

Our cookies are dairy and nut free. However, they contain gluten and egg. Please keep in mind that our cookies are produced in a facility where cross contact may occur. If you have questions, email hello@roycereign.com.

What's pate de fruit?

It's a French style confection. Think of it as somewhere between a jam and a gummy. Traditionally it's rolled in sugar and enjoyed on its own. We've ditched the sugar for a more well-balanced flavor and use it as a fresh and fun filling for our Margarita and Old Fashioned cookies.