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Frequently Asked Questions

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Shipping, Delivery, & Returns

Where do you ship?

Royce+Reign cookies are available for shipping within the U.S. Local delivery is currently available in Chicago for event and bulk orders.

When will my order ship?

Cookies ship Monday through Wednesday. Orders placed Sunday through Wednesday by noon CST ship that same week, while orders placed Thursday through Saturday ship the following week.

Do you accept returns?

Because cookies are perishable food items, we do not accept returns. If there is an issue with your order, please email us with your order number and photos of the damaged product and packaging. We’ll review the issue and help make it right when appropriate.

Our Products

Do Royce+Reign cookies contain alcohol?

Royce+Reign cookies are made with real spirits for authentic cocktail flavor and baked to zero proof. They are designed to deliver the flavor and ritual of a cocktail without the alcohol content.

How long do the cookies last?

Royce+Reign cookies have a 30-day shelf life. Cookies can also be frozen to extend freshness and thawed for 2–3 hours before enjoying.

Are the cookies safe for people with allergies?

Our cookies are dairy-free and nut-free, but they contain gluten and egg. They may also be produced in a facility where cross-contact can occur, so please review ingredient details before ordering.

What is pâte de fruit?

Pâte de fruit is a fruit-based confection with a bright, jammy texture. In our Margarita and Old Fashioned cookies, it helps deliver a layered cocktail-inspired center.

Orders, Payments, & Wholesale

Do you offer wholesale?

Yes. Royce+Reign offers wholesale for qualified hospitality, retail, and premium gifting partners. Please contact us for more information.

Can I order a large quantity?

Yes. For event, corporate gifting, or bulk orders and pricing, please submit an inquiry with your date, quantity, delivery location, and any relevant details. Our minimum special order quantity is 50 cookies.

How far in advance do I need to place an event order?

Event orders must be finalized and paid at least 7 days in advance. More notice is always better, especially for larger orders.